The Uncommon Leader
AAA major revision of Course Content is currently underway.
The Uncommon Leader has a proven track record as a first year management team development program, and is the approach that produced the results shown in Success Stories. Management trainers often use our templates as a beginning outline, then add their own flavor and modifcations. All course materials are in .zip files. Western Michigan University has released the 12 day, 27 DVD Series of The Uncommon Leader (TUL), a GSM implementing tool to accompany TUL leadership course materials listed below.
The Uncommon Leader was originally designed to produce significant business results in the first year, with a second year of internally directed mop-up and consolidation. The New American Hospital process is available in both consultant-assisted and self-directed approaches (the latter has proven to be more doable when an organization has successfully managed past aggressive improvement efforts).
The Uncommon Leader Concept
A major revision of Course Content is currently underway. Content is not now available in downloadable form. Please contact us if you need any assistance now and we'll do our best to assist. We hope to have the revised package up and running soon.
The entire organization renewal process is fully described in The Uncommon Leader.pdf.Three primary elements are at play:
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Intensive management development, including installation of a management system and identifying numerous change targets for the organization's improvement. Output is a strong management team and positive leadership culture.
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Focused organization development, including the implementation of several hundred consultant provided toolset solutions plus several thousand staff-originated ideas. Outputs are measurable and targeted to four strategic business areas: High Customer Satisfaction, High Quality, Low Cost, and Best People.
- Change driver mechanisms are installed to keep change cooking without unnecessary consultant intervention. These allow internal executive control over communication, training, socialization, and reward/recognition processes, as well as sparking physician involvement
Caveat: Because of its massive change content and accelerated time lines, this model is not appropriate for every organization. To help determine whether this approach would work in your organization, first conduct an organization assessment and ContactUs for a free evaluation. We can help you think through variations that may be more suitable for your situation.
The Uncommon Leader Course Content
Session 1: Profiles in Excellence. Outcomes: Builds management best practices & team skills, unifies mission and commitment to team goals, improves time and meeting management practices, and standardizes professional management practices.
Session 1 Powerpoint Visuals and other Materials/Handouts are available here: TULSession1.zip
- Day 1—Creating The New American Hospital:Describes the new organization leaders have decided to create and mobilizes commitment to change. Identifies and targets where the organization wants to change and improve.
- Day 2—Uncommon Leadership & Managerial Effectiveness: Identifies behaviors, practices and techniques that yield results. Profiles each manager’s effectiveness, and gives an action plan to manage work, time, people, and priorities.
Session 2: The Power Of People. Outcomes: Installs Best People Tactical Plan and management practices, identifies required leadership behaviors, action plans for rehabilitation of non performers, installs better selection methods, identifies turnover causes for action, and install quality of work life elements.
Session 2 Powerpoint Visuals and other Materials/Handouts are available here: TULSession2.zip
- Day 1—Leadership For Growth & Contribution: Learn to tap the sources of motivation in today’s Associates. Getting people with you through motivation management and achievement/reward systems.
- Day 2—Transforming Problem People: Not everyone belongs on a championship team. Get non-performers out of the organization or help them come back to high performance levels.
Session 3: The Privilege of Service. Outcomes: Installs a Customer Service Tactical Plan into your organization, and works on managerial performance issues and team building.
Session 3 Powerpoint Visuals and other Materials/Handouts are here: TULSession3.zip
- Day 1—The Customer Is King: There’s no business success without satisfied customers. Implementation of a complete Customer Strategy; how to let the customer teach you your business.
- Day 2—Accountability In Management: Check to see that things get done, done right, and done on time. No excuses for non-performance. Redeploy resources to solve problems instead of asking for more staff and budget.
Session 4: Risking for Greatness. Outcomes: Increases initiative taking, reduces managers’ dependency on executives, removal of change resistance factors, tracks ideation by department, and provides early celebration of interim results.
Session 4 Powerpoint Visuals and other Materials/Handouts are here: TULSession4.zip
- Day 1—Managerial Muscle, Power & Persuasion: Being politic without being political. Getting ideas sold within the organization. Pressing for new approaches without being offensive.
- Day 2—Creativity & Controlling Change: Change and innovation: essential to any organization’s future. Learn to deal with resistance to change and use resistant energy in positive ways. Conflict is redefined and used for accomplishment.
Session 5: Quality, Speed, and Results. Outcomes: Establishes common continuous improvement approaches as precursor to housewide training efforts, puts slow TQM projects on short timelines, establishes a High Quality Tactical Plan, and reduces the number and size of liability lawsuits.
Session 5 Powerpoint Visuals and other Materials/Handouts are available here: TULSession5.zip
- Day 1—Continuous Improvement: A “how-to” workshop on overcoming barriers to solving problems. Managers learn by mastering CI techniques and systematically solving actual work problems.
- Day 2—Saving Time, Money & Effort: Mastering problem solving and solution implementation techniques. Implementing lasting solutions and real fixes with better data usage.
Session 6: Unifying Team Performance. Outcomes: Productivity gains that outpace operating costs, improved speed of idea implementation, and reduced operating costs.
Session 6 Powerpoint Visuals and other Materials/Handouts are available here: TULSession6.zip
- Day 1—Maximizing Productivity & Innovation: What it’s all about: getting the work out. Improve organization efficiency and conserve scarce resources while improving levels of quality.
- Day 2—Building a Winning Team: Characteristics of effective teams and how to form them. Current organization needs and development of future game plans. Win with the “heart of a champion.”