Change Drivers
By their nature, organizations continually decay and obsolesce requiring both maintenance and revitalization to stay in prime operating condition. The following represents both an approach to organizing this work along with operating plans for implementation.
Change Drivers — Roles and tasks for those leading change and changing culture.
Organizing Your Change Drivers
The organization for change managing renewal efforts is explained below. The action guide, Organizing Revolution, has sections for each group represented below and contains detailed operating instructions. And the New American Hospital Checklist is the master plan of the work to be done by these groups.
- Vision Council — Comprised of the CEO, other execs as invited, and the MAC
- Management Action Council — A group of 5-7 strong managers who are the primary managers of the change. The chairs of the TAC, SAC, RAC, CAC, and STAC are members of the MAC
- Training Action Council — A group of 16 credible communicators with reasonable classroom skills who will conduct a series of courses on values, business objectives, new conduct requirements, standards and how to participate in housewide idea implementation.
- Socialization Action Council — Approximately 4-5 members whose intial focus is to party up the management team. The model follows a work-hard - play hard philosophy to break down barriers and create bonds among the management team. Their work later broadens to impact the entire staff.
- Recognition Action Council — 3-4 members that design support tools for managers to use in recognition, reinforcement and reward. A matrix of top-down, bottom-up, and peer to peer recognitions is devised to counteract reward starved environments.
- Communication Action Council — Massive change requires massive communication to keep people in the know. 3-4 members design new media approaches to get deeply into issues in an open book environment.
- Standards Action Council — A relatively short term assignment to get personal dress and behavior standards defined, along with customer interaction standards such as lengths of time to answer a call light or phone rings before answering. Define what is in, what is out.
- Physician Action Council — 2-3 physicians, one older and widely respected, one of the new generation that represents future leadership. They advise on targets for change that physicians are most energized about, and serve as a review panel for any significant change affecting clinical practice
- DO-IT Group Coordinator — A capable administrative clerical person who runs the ideation program and assists the MAC.
Building the Management Machine
The Management Machine is an action guide to reorient manager authorities and streamline policies affecting managerial freedom of action has a series of assigned tasks. These are usually done by the Vision Council or MAC. This guide provides the how-to's for creating an infrastructure that will promote & manage massive amounts of directed & desired change in the organization. Complete with job descriptions for change masters, characteristics of most successful candidates & challenges to be prepared for in a changing organization. This guide creates the organization infrastructure necessary to assure that specific, desired change occurs. More info.