Gold Standard Management
Key to High Performance Hospitals
It’s a simple equation: 
High-Performing Management = High-Performance Hospital
Your management team is the backbone of your hospital. Achieving operational excellence is impossible if even a few leaders are ineffective.
Raise the performance of the entire management team with Gold Standard Management (GSM.) The GSM model will help you eliminate poor managerial performance by establishing organization-wide standards for all leaders. Worried that standardizing management practices will diminish creativity? In fact, it has the opposite effect. Standardization eliminates confusion and reduces conflict. It frees leaders to focus on operational excellence and create innovative solutions to problems.
Eliminate mediocre management in your organization. This 80 page Executive Essentials series book describes key habits and management techniques used by successful healthcare leaders. Build from these best practices to identify the management behaviors that will work best in your organization. Learn how to use the GSM model to not only develop standardized management objectives, but implement them at your organization. The book includes strategies for managing change and for holding leaders accountable for poor performance. Use GSM to clear the way for hard-working but results-poor leaders to make significant improvements in operations, profitability, and customer satisfaction.
Book Reviews
What Leaders Say About
Gold Standard Management
- "Implementing the Gold Standard Management (GSM) model outlined in this book has helped my organization achieve high performance. Since implementing the approach, we have achieved the lowest turnover in the state, earned the designation as a multi-year magnet hospital, received the Press Ganey Summit Award for patient satisfaction ratings, and earned profitsof $11 million in 2006 after starting in 1988 with just 3 weeks of cash. The GSM approach really works!" —James O. Dague, FACHE, President and CEO, Goshen Health System
- "If your objective is to be the best, then the way to get there is at your fingertips. In this book, Dr. Sherman shows you proven tactics to create a high performance hospital. Once you turn on the light, there's no going back! On a side note, Clay Sherman has made a major positive impact on my life and in Healthcare. Clay was our first inductee into our Difference Makers Hall of Fame here at Studer Group." —Quint Studer, CEO, Studer Group
- "At a time when health care cries for effective transformational change, this book challenges today's health care leaders to raise their standard of managerial performance, and then uniquely, in an engaging and most useful manner, outlines essential and proven managerial tools leading to transformational success. A commitment to Gold Standard Management is a clear path to the 'mother lode' of higher performing hospitals. This book is a must-read for hospital leaders." —Craig Jones, FACHE, President, Oklahoma Hospital Association.
- "Clay Sherman is a master at getting to the heart of what it takes to create and sustain a truly outstanding health care enterprise, uniting hard facts and proven management systems while engaging the collective spirit and wisdom of an organization that drives it to ever higher levels of performance. Gold Standard Management outlines a philosophy and structure of essential elements that can be adopted by any leadership team seeking the highest levels of quality and patient safety along with competitive advantage and top financial results. By no means is this information a quick fix, but commitment to the principles and hard work in execution can take an organization to whatever heights it wants to achieve." —Tom Mroczkowski, CEO, Northern Michigan Hospital
- "A must-read for any healthcare leader ready to take their organization to the next level. Gold Standard Management provides an excellent framework for increasing organizational and personal results. Best of all, the book is full of proven strategies and tools ready to put into action. Without doubt, the valuable insights offered will benefit any healthcare organization that understands the significance of creating a driving demand for high performance." —Pam Bilbrey, President, Baptist Leadership Institute
What You'll Find In
Gold Standard Management
The Key to High Performance Hospitals
Edge
Chapter 1 The New Opportunity to Excel
What Is Gold Standard Management? • The Standards
Revolution • Benefits of Gold Standard ManagementChapter 2 Deconstruction and Reinvention
The Deconstruction Requirement • Scheduled Reinvention
• Is Healthcare Management a Profession?
Execution
Chapter 3 Organization Firepower and Targets
A Model for a High-Performance Hospital • Defining Targets
That Really MatterChapter 4 The Effectiveness Prescription
Winners and Losers in Management • What Makes a Manager
Effective? • 12 Key Habits for Results • Prescriptions for
EffectivenessChapter 5 A System for Winning
Playing to Win • MANSYS: A Management System Example
• Checklist for Management System ImplementationChapter 6 The Gold Standard Management Audit
What Needs Review? • Auditing Performance Results
• Examining Upstream Management Processes • Reward
Results to Drive Change
Energy
Chapter 7 Building Managerial Muscle
Why Develop Leaders? • Implementing a Commando College
• Intensify Knowledge ManagementChapter 8 Acres of Diamonds
Finding Your Treasure • Releasing Intellectual Capital
• Turning on the Change Machine • Summing UpAppendix: The Leader’s Credo
Additional Resources